Sales Policy – PixelHexPC

Effective Date: March 14, 2025

Welcome to PixelHexPC, your trusted destination for high-end, limited-edition luxury perfumes. This Sales Policy outlines our guidelines regarding orders, pricing, payments, shipping, and other sales-related matters. By purchasing from PixelHexPC, you agree to the following terms.

1. General Sales Terms

✅ Availability: All products listed on our website are subject to availability. If an item is out of stock after your order has been placed, we will notify you immediately and offer a refund or replacement.
✅ Pricing: Prices are displayed in USD ($) and are subject to change without prior notice.
✅ Order Confirmation: Once an order is placed, you will receive a confirmation email with order details.
✅ Order Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).

2. Pricing & Promotions

💰 Transparent Pricing: All prices listed on our website are final and non-negotiable.
📢 Discounts & Offers: Promotional discounts, coupons, and seasonal sales are subject to availability and cannot be combined with other offers unless explicitly stated.
🚨 Pricing Errors: In case of a pricing mistake, PixelHexPC reserves the right to cancel or modify the order. Customers will be notified in such cases.

3. Payment Methods

We accept the following secure payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Cryptocurrency Payments (Bitcoin, Ethereum – when applicable)

💳 Payment Processing:

  • All transactions are encrypted and secure to ensure the safety of customer data.
  • Payments must be completed before order processing; unpaid orders will be canceled automatically.

🚀 Fraud Prevention:

  • PixelHexPC uses fraud detection measures to prevent unauthorized transactions.
  • If an order is flagged as suspicious, we may request additional verification details before proceeding.

4. Shipping & Delivery

🚚 Shipping Methods:
We offer standard and express shipping options via trusted carriers like FedEx, DHL, and UPS.

📌 Estimated Delivery Time:

  • Standard Shipping: 7-14 business days
  • Express Shipping: 3-7 business days

📦 Order Tracking:

  • Once shipped, you will receive a tracking number via email to monitor your package’s journey.
  • Tracking updates may take up to 24-48 hours to reflect in the system.

🌎 International Shipping:

  • PixelHexPC ships worldwide. However, international customers are responsible for any customs duties, taxes, or import fees.

🚨 Shipping Issues:

  • Lost Packages: If a package is lost during transit, contact us immediately at Contact@PixelHexPC.com.
  • Wrong Address: Customers are responsible for providing the correct shipping address. We are not liable for orders shipped to incorrect addresses provided by the customer.

5. Order Cancellation & Modifications

🔹 Before Shipment: You can cancel or modify your order within 12 hours of placing it by contacting us at Contact@PixelHexPC.com.
🔹 After Shipment: Once your order has been shipped, cancellations or modifications are not possible.

🚨 Failed Deliveries:
If an order is returned to us due to an incorrect address or unclaimed package, the customer must pay additional shipping fees for re-delivery.

6. Returns & Refunds

💰 Return Eligibility:

  • Returns are accepted within 14 days of receiving the order.
  • Items must be unopened, unused, and in original packaging.
  • Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.

📌 Refund Policy:

  • Refunds will be processed within 7-10 business days after inspecting the returned product.
  • Original shipping fees are non-refundable.

For more details, refer to our Refund and Returns Policy.

7. Warranty & Product Authenticity

🌟 Genuine Products Guarantee:
All perfumes sold by PixelHexPC are 100% authentic and sourced from reputable manufacturers.

🛠️ Warranty Policy:

  • We do not provide warranties for perfumes, as they are consumable products.
  • If you receive a damaged or defective product, contact us within 48 hours for a resolution.

8. Customer Support

📧 For any inquiries, contact us at:

📍 Address: 3444 Poe Lane, Kansas City, Kansas, United States
📞 Hotline: 913-634-0066
✉️ Email: Contact@PixelHexPC.com
🌐 Website: https://pixelhexpc.com/

Customer service is available Monday to Friday, 9 AM – 6 PM (CST).