Refund and Returns Policy – PixelHexPC

Effective Date: March 14, 2025

Welcome to PixelHexPC, your destination for exclusive, limited-edition luxury perfumes. We value our customers and strive to provide a seamless shopping experience. However, if you are not fully satisfied with your purchase, we offer a transparent and customer-friendly return and refund policy. Please read our policy carefully before making a return request.

1. General Return Policy

At PixelHexPC, we accept returns under the following conditions:

✅ Return Period: You can return your purchase within 14 days of receiving your order.
✅ Item Condition: The product must be unused, unopened, and in its original packaging with all labels and seals intact.
✅ Proof of Purchase: A valid order confirmation or receipt is required.
✅ Return Shipping Costs: Customers are responsible for return shipping costs, except in cases where the item is defective or an incorrect product was sent.

🚫 Non-Returnable Items:

  • Opened or used perfume bottles.
  • Products not in their original condition.
  • Items damaged due to mishandling or improper storage.
  • Personalized or customized items.
  • Clearance, promotional, or final sale items.
  • Gift cards and free promotional products.

2. How to Initiate a Return

If your order meets our return policy criteria, follow these steps to process your return:

Step 1: Contact Customer Support

📧 Email us at Contact@PixelHexPC.com with:

  • Your order number
  • The reason for your return
  • Photos (if applicable) showing any defects or incorrect items

Step 2: Receive Return Authorization

  • Once we review your request, we will approve or decline the return.
  • If approved, we will provide detailed return instructions, including the return address.

Step 3: Ship the Product Back

  • Securely pack the item to prevent damage during transit.
  • Use a trackable shipping method to ensure safe delivery.
  • Send us the tracking number once the item is shipped.

Step 4: Inspection & Processing

  • After receiving the returned item, we will inspect it to ensure it meets our return conditions.
  • If approved, the refund or exchange will be processed within 7-10 business days.

3. Refund Policy

💰 Refund Method:

  • Refunds will be issued to the original payment method used at checkout.
  • If your order was paid via credit/debit card, the refund may take 7-10 business days to reflect in your account.

📌 Important Notes:

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
  • If a partial return is made on an order with a discount or promotion, the refund will be adjusted accordingly.
  • If your return does not meet our eligibility criteria, we will notify you, and the item may be sent back at your expense.

🚀 Delayed Refunds?
If your refund has not been processed within the expected timeframe:
✅ Check with your bank or credit card provider – some financial institutions take extra time to process refunds.
✅ Contact us at Contact@PixelHexPC.com, and we will assist you.

4. Exchange Policy

We only offer exchanges for defective or damaged items. If your product arrives damaged, follow these steps:

📧 Email us within 48 hours of receiving the item with clear photos of:

  • The damaged product
  • The outer packaging and shipping label

We will evaluate your request and offer a replacement or full refund based on availability.

🚨 Exclusions:

  • Exchanges are not allowed for products that have been opened or used.
  • If a replacement product is unavailable, we will issue a refund instead.

5. Order Cancellation Policy

🔹 Before Shipment: You can cancel your order within 12 hours of placing it for a full refund.
🔹 After Shipment: If the order has already been dispatched, it cannot be canceled, and you must follow the return process instead.

6. Late or Missing Orders

🚀 Tracking Your Order:

  • Once your order ships, you will receive a tracking number via email.
  • Use this tracking number to monitor your shipment’s status.

🚨 Lost or Delayed Packages?

  • If your package does not arrive within the estimated delivery timeframe, please contact the shipping carrier.
  • If you need further assistance, reach out to us at Contact@PixelHexPC.com.

7. Contact Information

For any inquiries regarding refunds, returns, or order issues, reach out to our support team:

📍 Address: 3444 Poe Lane, Kansas City, Kansas, United States
📞 Hotline: 913-634-0066
✉️ Email: Contact@PixelHexPC.com
🌐 Website: https://pixelhexpc.com/

Our customer support team is available Monday to Friday, 9 AM – 6 PM (CST).