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Refund and Returns Policy – PixelHexPC

Effective Date: March 14, 2025

Welcome to PixelHexPC, your destination for exclusive, limited-edition luxury perfumes. We value our customers and strive to provide a seamless shopping experience. However, if you are not fully satisfied with your purchase, we offer a transparent and customer-friendly return and refund policy. Please read our policy carefully before making a return request.

1. General Return Policy

At PixelHexPC, we accept returns under the following conditions:

Return Period: You can return your purchase within 14 days of receiving your order.
Item Condition: The product must be unused, unopened, and in its original packaging with all labels and seals intact.
Proof of Purchase: A valid order confirmation or receipt is required.
Return Shipping Costs: Customers are responsible for return shipping costs, except in cases where the item is defective or an incorrect product was sent.

Non-Returnable Items:

Opened or used perfume bottles.
Products not in their original condition.
Items damaged due to mishandling or improper storage.
Personalized or customized items.
Clearance, promotional, or final sale items.
Gift cards and free promotional products.

2. How to Initiate a Return

If your order meets our return policy criteria, follow these steps to process your return:

Step 1: Contact Customer Support

Email us at Contact@PixelHexPC.com with:

Your order number
The reason for your return
Photos (if applicable) showing any defects or incorrect items

Step 2: Receive Return Authorization

Once we review your request, we will approve or decline the return.
If approved, we will provide detailed return instructions, including the return address.

Step 3: Ship the Product Back

Securely pack the item to prevent damage during transit.
Use a trackable shipping method to ensure safe delivery.
Send us the tracking number once the item is shipped.

Step 4: Inspection & Processing

After receiving the returned item, we will inspect it to ensure it meets our return conditions.
If approved, the refund or exchange will be processed within 7-10 business days.

3. Refund Policy

Refund Method:

Refunds will be issued to the original payment method used at checkout.
If your order was paid via credit/debit card, the refund may take 7-10 business days to reflect in your account.

Important Notes:

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
If a partial return is made on an order with a discount or promotion, the refund will be adjusted accordingly.
If your return does not meet our eligibility criteria, we will notify you, and the item may be sent back at your expense.

Delayed Refunds?
If your refund has not been processed within the expected timeframe:
Check with your bank or credit card provider – some financial institutions take extra time to process refunds.
Contact us at Contact@PixelHexPC.com, and we will assist you.

4. Exchange Policy

We only offer exchanges for defective or damaged items. If your product arrives damaged, follow these steps:

Email us within 48 hours of receiving the item with clear photos of:

The damaged product
The outer packaging and shipping label

We will evaluate your request and offer a replacement or full refund based on availability.

Exclusions:

Exchanges are not allowed for products that have been opened or used.
If a replacement product is unavailable, we will issue a refund instead.

5. Order Cancellation Policy

Before Shipment: You can cancel your order within 12 hours of placing it for a full refund.
After Shipment: If the order has already been dispatched, it cannot be canceled, and you must follow the return process instead.

6. Late or Missing Orders

Tracking Your Order:

Once your order ships, you will receive a tracking number via email.
Use this tracking number to monitor your shipment’s status.

Lost or Delayed Packages?

If your package does not arrive within the estimated delivery timeframe, please contact the shipping carrier.
If you need further assistance, reach out to us at Contact@PixelHexPC.com.

7. Contact Information

For any inquiries regarding refunds, returns, or order issues, reach out to our support team:

Address: 3444 Poe Lane, Kansas City, Kansas, United States
Hotline: 913-634-0066
Email: Contact@PixelHexPC.com
Website: https://pixelhexpc.com/