Delivery Policy – PixelHexPC
Effective Date: March 14, 2025
Welcome to PixelHexPC! This Delivery Policy explains our shipping process, estimated delivery times, shipping costs, and other important details regarding your order. By placing an order on https://pixelhexpc.com/, you agree to the terms outlined below.
1. Shipping & Delivery Options
🚚 Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 7-14 business days | Worldwide |
| Express Shipping | 3-7 business days | Selected Regions |
| Priority Shipping | 2-5 business days | U.S. & EU Only |
📌 Important Notes:
- All delivery times are estimates and may vary due to unforeseen circumstances such as customs delays, extreme weather conditions, or courier disruptions.
- Orders are processed and shipped Monday to Friday, excluding public holidays.
- Shipping times do not include order processing time, which takes 1-2 business days.
2. Order Processing & Handling
✅ Processing Time
- Orders placed before 3:00 PM CST are processed the same day.
- Orders placed after 3:00 PM CST will be processed the next business day.
- Orders placed on weekends or holidays will be processed the next working day.
✅ Order Confirmation & Tracking
- After placing an order, you will receive an order confirmation email.
- Once your order ships, you will receive an email with a tracking number and tracking link.
- You can also track your order via Order Tracking Page.
✅ Multiple Shipments
If you order multiple items, we may ship them in separate packages. You will receive separate tracking details for each package.
3. Shipping Costs & Fees
💰 Shipping Rates
Shipping costs are calculated at checkout based on destination, shipping method, and package weight.
| Destination | Standard Shipping | Express Shipping | Priority Shipping |
|---|---|---|---|
| United States | $5.99 | $12.99 | $19.99 |
| Canada | $7.99 | $14.99 | $21.99 |
| Europe | $8.99 | $15.99 | $24.99 |
| Rest of the World | $12.99 | $18.99 | Not Available |
📌 Free Shipping: Orders over $100 qualify for free standard shipping in the U.S. and select countries.
4. International Shipping
🌎 We Ship Worldwide!
- PixelHexPC ships to most countries worldwide using trusted carriers like DHL, FedEx, and UPS.
- Some regions may experience longer delivery times due to local postal services or customs processing.
⚠️ Customs, Duties & Taxes
- International shipments may be subject to import duties, VAT, or other customs fees.
- Customers are responsible for paying these additional charges upon delivery.
- We are not responsible for delays caused by customs clearance procedures.
5. Shipping Restrictions
🚫 We Do Not Ship To:
- P.O. Boxes and APO/FPO addresses (except for military addresses)
- Countries under trade restrictions or embargoes
📌 If you are unsure whether we can ship to your location, please contact us at Contact@PixelHexPC.com before placing an order.
6. Delivery Issues & Delays
📦 Lost or Delayed Packages
If your order has not arrived within the estimated time, follow these steps:
- Check your tracking details for updates.
- Contact the shipping carrier directly for further assistance.
- If your package is lost or significantly delayed, email us at Contact@PixelHexPC.com with your order number for help.
🚨 Incorrect Shipping Address
- If you provide an incorrect or incomplete address, the order may be delayed or returned to us.
- If an order is returned due to an incorrect address, you will be responsible for reshipping fees.
- Contact us within 12 hours of placing your order if you need to change the shipping address.
📌 Damaged Packages
- If your package arrives damaged, take photos immediately and contact us within 48 hours.
- We will work with the carrier to resolve the issue and may offer a replacement or refund.
📌 Failed Delivery Attempts
- If the delivery fails after multiple attempts, the carrier may return the package to us.
- You may need to pay for reshipping costs if the package is returned due to failed delivery.
7. Order Cancellation & Changes
🔄 Can I cancel my order?
- Orders can be canceled within 12 hours after purchase.
- Once an order has been processed or shipped, cancellations are not possible.
✏️ Can I change my order details?
- You can request changes to your order within 12 hours of placing it.
- After this period, modifications cannot be guaranteed.
📌 To request a cancellation or change, email us at: Contact@PixelHexPC.com.
8. Contact Information
📍 Address: 3444 Poe Lane, Kansas City, Kansas, United States
📞 Hotline: 913-634-0066
✉️ Email: Contact@PixelHexPC.com
🌐 Website: https://pixelhexpc.com/
Customer support is available Monday to Friday, 9 AM – 6 PM (CST).